If you want to make sure you hire a professional moving company to help you move, you have to do your research and know what to look for. There are plenty of movers in your city, but not all of them can guarantee high quality services and a flawless customer service. Also, there are some companies that don’t meet all the legal requirements when it comes to the way they treat their customers. Every customer has a set of rights when they enter a contract with a moving company and, if you want to make sure you work with professional movers, you need to know these rights and see if they respect them.
Any professional moving company will offer to send movers to see your location before the moving day, so they can evaluate the costs of your moving process. They also always give their customers written estimates, which can be nonbinding, binding or guaranteed-not-to-exceed. You will see what type it is clearly stated on the estimate. If the move costs $500 or less, they don’t have to give an estimate in writing. Make sure the estimate includes all costs and don’t assume that a service is included in the estimate, if it is not written down.
All moving companies need to have insurance and provide coverage for the goods they transport. This is why, you should only work with a relocation company that can prove it has insurance for both their employees and the items they transport. Moving companies offer various types of reimbursement for lost or damaged items, but it’s best to hire a company that can guarantee full replacement value. You will have the possibility to choose which type of insurance you prefer, and this will be mentioned in your written estimate. Usually, if you want to benefit of an insurance that offers full replacement value, you’ll have to pay an additional fee.
An arbitration program is a must for moving companies because they protect both the company and customers. While a moving arbitration program makes sure, it also settles disputes between the company and customers whenever the parties can’t solve the company respects the rules and regulations required by institutions such as Federal Motor Carrier Safety Administration the issue amicably and they want to avoid going to court. The arbitrators solve the dispute within 60 days and their decision is binding for both parties. The company has to give you at least 60 days to file a claim regarding any loss or damage of your goods during the move.
Bill of landing
A bill of landing is just like a receipt and is used to identify the owners of the goods loaded in the trucks of the moving company. The bill of landing has to be attached to the estimate when the goods are in route. You may also request an inventory of your items, but you need to do this when the movers will be loading them in the trucks. However, the moving company has a right to charge you for an inventory, so this is more of an additional service than an actual right.
These are your rights, so make sure the moving company you’re hiring respects them!
Keywords: arbitration program
By: Alina Ivanov
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