Article published by : Live Chat Agent on Wednesday, January 11, 2017 - Viewed 790 times


Category : Customer Service

What Are The Advantages Of Having Live Chat On Your Website?

Incorporating live chat at your website increases your sales and conversions. With live chat you are able to answer the queries and the concerns of your customer right at the moment, and this helps in increasing conversions and sales. With a recent study it was seen that the chat increases conversions round about to 20 percent.

It was also revealed in the same study that the customers who use a website’s live chat function are thrice more likely to make purchase the products and the services that the site has to offer than those who don’t use this chat function.

The satisfaction levels of the customers are boosted as according to the ATG Global Consumer Trend study more than 90% of the customers find live chat useful. With live chat you provide your customers with a option of two way conversation. The visitor who may turn out to be your potential customer also, feels comfortable at your site as he knows that there is someone to contact at the website incase he encounters any problem.

There are times when the customer is at the point to check out and he faces some issues with the payment mode and business hours are running out. But now there is really no need to panic as there is a real live person at the website and that also 24*7 to help you with your online shopping.

Hence the customers love to shop at sites which employ the powerful gadget live chat at their site!

If your business is using live chat, they are sure to witness an overall decrease in the service costs in supporting online customers. Live chat as we all are aware, products immediate responses to the queries of the customers and satiates the customers. The customers are thus delighted to use live chat.

The initial set up and implementation of live chat is also very simple, quick and easy! It is a simple solution that can be launched in a single day as compared to a solution which is fully customized and integrated with a CRM takes about 10-20 days to install and function.

Live chat (LiveChatAgent.Com) is indeed quick in both the aspects and the reduced implementation time keeps expenses low and also the technical team happy.
The cost per interaction with live chat is comparatively low than compared to other traditional and alternative methods like phone and email support. The agents are to spend less time with the customers that is per interaction because of quicker response time and thus interactions takes up less of the agents time which reduces the man power.

Also the agents are provided with the extra ability to support multiple customers may be 4 or 5 and this is very economic and efficient as compared to phone support where the agents can only attend one customer at a time.

Live chat (LiveChatAgent.Com) has reduced the number of calls that are coming in the call center as the customers prefer live chat than dialing a toll-free number!

Live chat (LiveChatAgent.Com) is all there to save your expenses and boost sales!

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Keywords: livechatagent, Live Chat

By: Live Chat Agent

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