Article published by : Live Chat Agent on Wednesday, January 11, 2017 - Viewed 748 times


Category : Customer Service

Live Chat Increases Website Lead Generation

When you offer a live chat option at your site, it provides loads of new leads that can increase sales by 30 percent. And the biggest amazing factor is that you do not require to spend a single penny for it. Isn’t it great?

Having the powerful widget at your site is the first step towards increasing your monthly revenues. But just be sure you do not take live chat as the only medium to increase your returns.
Here are the main aspects of improving sales.
Live chat is there at you website to provide instant response to your customer queries. It leaves your customer satisfied and happy.

According to Forrester Research, there are online customers who want help from a live person while they are on their shopping excursion. There were 44% of online customers who said that having questions answered by a live person in the middle of the shopping expedition is one of the most adorable feature that a website can offer.

An online chat system provides immediate assistance to your customers, leading to wait times which are much less than a call center. It also gives the customer the liberty to multitask while they wait for th agents to reply.

With live chat you can provide a more personal approach to business leads that can lead to increase in sales.
You can prepare several well timed, automatic chat invitations which can be used to save carts.
With live chat you are able to discover customer pain points as the business can now be aware where their customers encounter the most problem and can work upon their flaws to give the customers an incredible online shopping experience and increase sales in returns.
With live chat you also gain trust and confidence of your customers. The customers feel more comfortable to be at your website as they know that there is someone at the website who be more than happy to help them. This also motivates them to make more sales and even spread a good word of mouth in the market.

Live chat is just to provide exceptional customer service. The customers report high levels of satisfaction safer interacting with live chat agent.

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Keywords: livechatagent, Live Chat

By: Live Chat Agent

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