Every time you send out a message, you are communicating something about yourself, not just the topic. In verbal communication, the tone of voice, clarity, loudness or audibility - each says something your words didn’t. Your appearance, posture, stance all convey unspoken messages to the other in face to face communication. Therefore, you need to be wary that there is no disconnect between the spoken and the unspoken.
Harmonize the Elements
To develop and bring into use effective communication skills, you will need to harmonize the elements of communication.To persuade others, we must ensure our tone and words reflect our intent - whatever that intent may be - to sell something, to inform, to adopt a new measure. Choice of location, timing, and manner of presentation will make a major difference to how it is received. Most professions need excellent communication skills. The higher up the ladder you go, the more refined those skills need to be.
Effective communication depends as much on effective listening as it does on effective speaking and writing. Therefore, you must learn to listen, not simply hear what the other person is saying during face to face communication. When you give undivided attention to someone speaking to you, you get an opportunity to peek into his/her mind. Watch for non-verbal cues in tone, facial expression, stance, and the look in the eyes to gauge how well you have been able to engage the other as well as understand what that person is telling you without verbalizing it.
Get the Response You Desire
People are likelier to respond to our non-verbal communication than the verbal because non-verbal messages are stronger, and more depictive of our feelings.There is always room for improvement, even if you excel at something. That goes for communication too. To improve at communication, you or someone whose skill you think needs polishing can look around for role models, or take a course, or attend a workshop or seminar to improve communication skills.
Whether you are appearing in an interview for a job you have set your heart on, or whether you are negotiating for a raise or promotion; superb communication skills will make just that difference between success and failure. The other contenders will probably be on a par with regard to qualification and experience. Excellent interpersonal and general communication skillswill be the cutting-edge advantage you have. People in sales, customer support services, lawyers, teachers, managers/team leaders, even those in the infotainment industry, and definitely politicians - all of them thrive on brilliant communication.
JEM Management Training provides in-house management training courses on presentation skills training and conflict resolution skills.
Keywords: Effective communication skills, Improve communication skills, Conflict resolution skills
By: Richi James
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